Dear Same Day Specs Family, we hope this message finds you well. At Same Day Specs, we take immense pride in providing you with high-quality eyewear that not only complements your style but also ensures the protection and comfort of your eyes. Today, we are reaching out to you with an important update concerning our commitment to product quality.
 

While the vast majority of our products meet and exceed our stringent quality standards, we believe in transparency and want to keep you informed about any potential concerns. Our dedicated team of experts has identified a potential issue in a limited number of our eyewear frames that may affect their long-term durability. They have conducted a thorough investigation into the matter, and we have implemented enhanced quality control measures to prevent any recurrence. 
 

As a precautionary measure, we recommend that customers who have purchased eyewear from Same Day Specs between November 18th - December 3rd to review the following checklist:
 

• Inspect your frames: Check for any signs of unusual wear or stress on the frame, such as cracks or fractures.

• Contact our customer support: If you have any concerns about the condition of your eyewear, please reach out to our customer support team at SameDaySpecsCustomerService@gmail.com, for guidance on the next steps.

• Exchange or Refund: If it is determined that your eyewear is affected, we will expedite the exchange process or provide a full refund.
   

We deeply regret any inconvenience this may cause and appreciate your understanding and cooperation as we work swiftly to resolve this matter. Our commitment to delivering exceptional eyewear remains unwavering, and we are dedicated to ensuring that every Same Day Specs customer has a positive experience.
 

Thank you for being a part of the Same Day Specs community. Your trust means the world to us, and we are committed to maintaining the highest standards of quality and safety in everything we do.
 

Sincerely,
 

Same Day Specs team